Last updated: June 28, 2025
Your privacy is important to NC Family Child Care Mobile App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
The App is released on both iOS and Android. Features and data practices are largely identical; where behaviour diverges we mark it with [IOS ONLY] or [ANDROID ONLY].
Sections marked [UPDATED 28-Jun-2025] reflect changes requested during Apple App Store review.
When you create an account or sign‑in with a third‑party provider we collect:
Email address – required on both platforms.
First and last name – required for email/Google sign‑ups; optional when you choose Sign in with Apple [IOS ONLY].
Phone number – optional on iOS; required on Android for callback requests [UPDATED 28-Jun-2025]
We do not collect government IDs or payment information inside the App.
With your explicit permission, we access your current location on demand to provide driving directions and nearby service recommendations. We do not track your location in the background.
We automatically collect limited technical information—device type, OS version, crash logs—plus anonymised in‑App analytics events (screen views, external clicks) via Firebase Analytics to diagnose issues and improve performance.
| Purpose | Both Platforms |
|---|---|
| Account services | Authenticate with Apple/Google/email; display driving routes; push notifications. |
| Communication | Respond to support requests; send security alerts; callback via phone when requested. [UPDATED 28-Jun-2025] |
| Improvement & analytics | Analyse aggregated Firebase events to improve reliability. |
| Legal compliance & security | Detect fraud, enforce Terms, and comply with applicable laws. |
We do not sell or rent personal information.
We rely on consent (e.g., location, optional phone), contractual necessity (to deliver core services), and legitimate interests (security, improvement).
| Category | Vendors |
|---|---|
| Service Providers | Firebase Analytics, Apple Authentication Services (iOS), Expo. |
| Legal & Safety | Shared when required by law or to protect users. |
| Business Transfers | In merger, acquisition, or asset sale, subject to confidentiality. |
We never share precise location for advertising.
Account data is retained while your account is active and is deleted immediately upon confirmation of account closure on both platforms [UPDATED 28‑Jun‑2025]. System backups containing account data may persist for up to 90 days before automatic purge. Location data used for navigation is stored only as needed, then deleted or anonymised.
We apply industry‑standard administrative, technical, and physical safeguards—including encryption in transit and at rest—to protect your information. No internet transmission or storage system is 100 % secure.
Depending on your jurisdiction you may have the right to:
You can exercise these rights at any time via the in‑App settings or by emailing the address below.
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
We may update this Policy from time to time. We will notify you by updating the date at the top of this page and, for material changes, via an in‑App notice.
Questions or requests? Email StatewideFCCProject@swcdcinc.org.
This document replaces the June 23, 2025 policy and corrects platform‑specific disclosures to meet Google Play and Apple App Store requirements.